PictureView®

Category: Problems Accessing PictureView

  • Adjusting Your McAfee Settings

    If you are using McAfee and you are unable to get beyond the Members Entrance page, you might need to adjust your McAfee settings. Below are instructions for correcting your settings on the Windows platform (using McAfee Internet Security Version 11).

    1. Click on the Start menu.
    2. Click on All Programs.


    Accessing McAfee via the Start Menu

    1. Scroll down and click on the McAfee folder.
    2. Click on the McAfee program listed under the McAfee folder (in the example above it is called McAfee Internet Security but it can also be McAfee Security Center).
    3. In the McAfee window that appears, click on Web and Email Protection.
    4. Click Firewall.
    5. Click the Net Guard button.
    6. Locate and click on the appropriate IP address (ours will begin with 208.51.83).
    7. Click the Edit button.
    8. Click on the Allow option and then click Apply.

     

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  • Zip Files Download without Prompt

    If you are using Windows and are not prompted to select a destination for the zip file you are attempting to download, you may need to adjust the download setting for the zip file type on your machine. How you change the setting will depend on the version of Windows that is installed. Please refer to the instructions below that apply to the version of Windows you are using.

    Adjusting the Zip File Type in Windows 98

    1. Double-click My Computer (usually located in the upper left corner of your desktop).
    2. Click on the View menu and select Folder Options… The Folder Options dialog will appear.
    3. Click the File Types tab.


    Folder Options Dialog Showing the File Types Tab, Windows 98

    1. In the box labeled Registered file types, locate and single-click on the appropriate zip file type. Please note that the name of the file type can vary depending on the application you use to create and access zip files. For example, if you use WinZip, the file type will be named WinZip File.
    2. Click the Edit button. The Edit File Type dialog will appear.


    Edit File Type Dialog, Windows 98

    1. Place a check in the box adjacent to Confirm open after download and click the OK button.
    2. Click the OK button again to close the Folder Options dialog.
    3. Restart your computer.

    Adjusting the Zip File Type in Windows XP

    1. Double-click My Computer (usually located in the upper left corner of your desktop).
    2. Click on the Tools menu and select Folder Options… The Folder Options dialog will appear.
    3. Click the File Types tab.


    Folder Options Dialog Showing the File Types Tab, Windows XP

    1. In the box labeled Registered file types, locate and single-click on the appropriate zip file type. Please note that the name of the file type can vary depending on the application you use to create and access zip files. For example, if you use WinZip, the file type will be named WinZip File.
    2. Click the Advanced button. The Edit File Type dialog will appear.


    Edit File Type Dialog, Windows XP

    1. Place a check in the box adjacent to Confirm open after download and click the OK button.
    2. Click the OK button again to close the Folder Options dialog.
    3. Restart your computer.

    Windows Vista and Windows 7

    At present, if you are using Internet Explorer on Windows Vista or Windows 7 and you uncheck the Always ask before opening this type of file option in the File Download dialog, there is no straightforward method for re-enabling the option.

    Aside from using a different browser (e.g., FireFox, Chrome, etc.) the simplest method we have found so far is to modify your registry.

    NOTE: Please note that if you elect to modfiy your registry, you do so at your own risk and we will take no responsibility nor provide any support for problems arising from any changes you make to your registry. Before making any changes to your registry, please make a backup.

    If you are familiar with the registry editor, you can delete the appropriate value (i.e., the one pertaining to the program you have associated with zip files on your computer) from the following key:

    HKEY_CURRENT_USER\Software\Microsoft\Windows\Shell\AttachmentExecute\{0002DF01-0000-0000-C000-000000000046}


    Windows 7 Registry Editor Example

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  • Using a Download Manager with the PictureView Service

    All of the zip files created by the PictureView service (i.e., after clicking Get checked files, Get unchecked files, or Get all files) are not saved on our servers. Therefore, the zip file download feature of the PictureView service is not compatible with download managing software, such as GetRight, Go!Zilla, the PKZIP Plug-In, and Netscape’s SmartDownload. You will most likely need to disable your download manager in order to successfully download a zip file from PictureView.

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  • Unblocking the PictureView Cookie in Mozilla Firefox

    NOTE: The instructions on this page were written using Mozilla Firefox 3.0.4 on the Windows platform. If you are using a different version of Firefox and the instructions below cannot be used a guide, please contact us.

    If your PictureView cookie has been blocked in Firefox you will need to unblock it to access PictureView and take advantage of the Personal Group List and Preferences features. Below are instructions for unblocking the PictureView cookie.

    1. Open a Firefox window.
    2. Click on the Tools menu and select Options…
    3. Click the Privacy button.
    4. Click the Exceptions… button.


    Firefox Options, Privacy, Exceptions Button

    1. In the Exceptions dialog that appears, locate and click on the pictureView.com cookie and then click the Remove Site button.


    Firefox Exceptions Dialog

    1. Click the Close button to close the Exceptions dialog.
    2. Click the OK button to close the Options dialog.

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  • Solving PictureView Password Problems

    Password problems, when they occur, are very easy to resolve. This page is designed to provide you with solutions to the most common PictureView Password problems. If you do not find the answer you are looking for, please contact us.

    Forgotten Password

    To retrieve a forgotten Username or Password, please complete our Forgotten Password Form (the form can also be used to update your e-mail address).

    Incorrect User Authentication Settings

    If you encounter problems with your PictureView Password using Internet Explorer or AOL on the Windows platform you may need to adjust your User Authentication settings (see Correcting Your User Authentication Settings in Microsoft Internet Explorer on the Windows Platform).

    Popup Blocker

    If you are using a popup blocker and you are not being prompted to enter a Username and Password, you can try holding down the Ctrl, Alt, or Shift key on your keyboard while you click on a PictureView link requiring a Password (different blockers have different bypass keys). Alternatively, you can adjust the settings for your specific blocker to allow PictureView; while PictureView does not use any pop-up advertisements at all (see Pop-Ups, AdWare, and SpyWare) the Password dialog and PictureView links that open in a new window can cause problems for some blockers.

    Expired Credit Card or Declined Charge

    If the monthly fee for your account is ever declined, for whatever reason (e.g., expiration date, incorrect billing address, insufficient funds, etc.), your account will be automatically deactivated and a message will sent to the e-mail address on file for your account. To reactivate your account, please feel free to call usor use our Secure Update form (if necessary, please use the Comments field to provide a new billing address). Please note that the day your account is reactivated becomes your new billing date.

    If a link on this page needs to be changed or updated, please send us a message.

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  • Problems with Visited Links (History) Not Changing Color

    The feature whereby links you have accessed change color to let you know where you have been is controlled by your browser (e.g., Internet Explorer, Firefox, Chrome, Safari, etc.), not PictureView.

    NOTE: Please note that with the current version of PictureView, information about the thumbnail size, style (i.e., PV2 or Classic), and the number of rows and columns is stored in the URL so making changes during a session will affect your history. To prevent such a situation from occurring, visit a group, make the desired adjustments (to thumbnail size, rows, and columns, etc.), return to the Complete Group Index (by clicking on the appropriate link, notby using the Back button which will essentially erase the adjustments you’ve made), and then bookmark the page.

    If the history problem you are experiencing is not related to making adjustments to how thumbnails are presented on the page, you will need to examine your browser settings to determine the possible cause. Most browsers allow you to set the number of days to keep in history and some are set up to automatically delete your history when the browser is closed.

    If you have another browser installed on your system, you can use it to determine if the problem is browser-specific. Having a second browser on your system, at the very least, provides you with an excellent problem-solving tool. Three common–and free–browsers are:

    If you cannot determine the cause of the problem by examining your settings and the problem persists in more than one browser, you will need to examine the settings of other software you have installed that could affect your browser (i.e., anti-virus and security software).

    If a link on this page needs to be changed or updated, please send us a message.

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  • How to Delete Your Browser Cache/Temporary Internet Files

    The method you use to delete your cache (Chrome, Netscape, Mozilla Firefox, Safari) or temporary internet files (Microsoft Internet Explorer and America Online) will depend on the browser software you use. Click on the appropriate browser from the list below to access the directions for your browser software.

    NOTE: Older or very new versions of browser software may not be represented by the instructions below. In such cases, please refer to the help file included with your browser software.

    Deleting Your Temporary Internet Files Using America Online Version 5.0

    1. Launch AOL.
    2. Click on My AOL and select the Preferences option.
    3. The Preferences dialog window will appear. Click on WWW.
    4. Click the Empty Cache Now (Macintosh) or Delete Files (Windows) button. Using Windows you will need to click the OK button on the Delete File dialog window to confirm the deletion of your temporary internet files. Using Windows, click the OK button again to close the Internet Properties dialog window.
    5. Restart your computer.

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    Deleting Your Temporary Internet Files Using America Online Version 7.0

    1. Launch AOL.
    2. Click on Settings and select the Preferences option.
    3. The Preferences dialog window will appear. Click on Internet Properties (WWW).
    4. Click the Delete Files button. Click the OK button on the Delete File dialog window to confirm the deletion of your temporary internet files. Click the OK button again to close the Internet Properties dialog window.
    5. Restart your computer.

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    Deleting Your Temporary Internet Files Using America Online Version 9.0

    1. Launch AOL.
    2. Click on the Settings icon located just below the menu bar at the top of the screen.
    3. What you see next will depend on whether or not you are logged in to AOL.a. If you are not logged in to AOL, the AOL Settings dialog window will appear. Click on Internet Properties.b. If you are logged in to AOL, the Settings Main dialog window will appear. Click on Internet [WWW] Options.
    4. In the AOL Browser Settings window that appears, click on the Internet Explorer settings link on the right. (Alternatively, you can click on the Clear My Footprints tab, the Clear My Footprints button, and the Yesbutton on the Clear My Footprints confirmation window–thus skipping the need for step 5 below.)
    5. Click the Delete Files button. Click the OK button on the Delete File dialog window to confirm the deletion of your temporary internet files. Click the OK button again to close the AOL Internet Properties dialog window.
    6. Restart your computer.

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    Clearing Your Using Chrome on the Windows Platform

    1. Launch Chrome.
    2. Click on the Tools Menu and select Clear browsing data…


    Tools Menu, Clear Browsing Data

    1. A dialog titled Clear Browsing Data will appear. Select the items you wish to delete, choose the time period, and then click the Clear Browsing Data button.


    Clear Browsing Data Dialog, Windows XP

    1. Restart your computer.

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    Clearing Your Cache Using Firefox on the Windows Platform

    1. Launch Firefox.
    2. Click the Tools menu and select Options…
    3. In the Options dialog that appears, click on Privacy from the icon bar on the left.


    Firefox Options Dialog, Windows XP

    1. Click the Clear button adjacent to Cache.
    2. Click the OK button to close the Options dialog window.
    3. Restart your computer.

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    Deleting Your Temporary Internet Files Using Microsoft Internet Explorer 6 on the Windows Platform

    NOTE: Certain versions of Internet Explorer provided by Internet Service Providers (ISP) have a menu configuration that is different from the standard version. If you have one of these versions, you will need to contact your ISP for instructions on how to delete your temporary internet files.

    1. Launch Internet Explorer.
    2. Click the Tools menu and select Internet Options.
    3. The Internet Options dialog window will appear. On the General Tab, click the Delete Files button. Click the OK button on the Delete File dialog window to confirm the deletion of your temporary internet files. Click the OK button again to close the Internet Properties dialog window.
    4. Restart your computer.

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    Deleting Your Temporary Internet Files Using Microsoft Internet Explorer 7 on the Windows Platform

    1. Launch Internet Explorer.
    2. Click the Tools menu and select Internet Options.


    Internet Explorer 7, Internet Options Dialog

    1. The Internet Options dialog window will appear. On the General tab, in the Browsing history section, click the Delete… button.


    Internet Explorer 7, Delete Browsing History Dialog

    1. The Delete Browsing History dialog will appear. In the Temporary Internet Files section, click the Delete files… button.
    2. On the Delete Files dialog that appears, click the Yes button to confirm the deletion of your temporary internet files. You may need to wait up to a few minutes for this action to finish.
    3. Click the Close button to exit the Delete Browsing History dialog.
    4. Click the OK button to close the Internet Otions dialog window.
    5. Restart your computer.

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    Deleting Your Temporary Internet Files Using Microsoft Internet Explorer on the Macintosh Platform

    1. Launch Internet Explorer.
    2. Click the Edit menu and select the Preferences Option.
    3. The Internet Explorer Preferences dialog window will appear. Under the Web Browser category, click on Advanced.
    4. Under the Cache section, click the Empty Now button. Click the OKbutton to close the Internet Explorer Preferences dialog window.
    5. Restart your computer.

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    Deleting Your Cache Using Netscape Communicator/Navigator

    1. Launch your Netscape browser.
    2. Click the Edit menu and select the Preferences option.
    3. Under the Advanced category, select the Cache subcategory.


    Preferences Dialog Window (Netscape Communicator 4.61, Windows Platform)

    1. Click on the Clear Disk Cache button. Click the OK button in the dialog window that appears to confirm the deletion of your disk cache. (On the Windows platform, after deleting your disk cache, also click the Clear Memory Cache button.).
    2. Click the OK button to close the Preferences dialog window.
    3. Restart your computer.

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    Deleting Your Cache Using Safari on the Macintosh Platform

    1. Launch Safari.
    2. Click the Safari menu and select the Empty Cache option.
    3. Click the Empty button in the dialog that appears to confirm the deletion of your cache.
    4. Restart your computer.

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  • Correcting Your User Authentication Settings in Microsoft Internet Explorer on the Windows Platform

    If you are using the Internet Explorer browser on the Windows platform and are not prompted to enter a Username and Password when accessing the PictureView service, your User Authentication settings may need to be adjusted. To determine and change your settings, please follow the instructions below.

    1. Launch Internet Explorer.
    2. Click on the Tools menu (or the gear icon near the upper right corner) and select Internet Options. The Internet Options dialog window will appear. (If you are using Windows 8, you might need to launch Internet Explorer from the Desktop rather than the Start screen in order for the gear icon to be displayed.)NOTE: Using America Online (AOL), you will need to access the AOL Internet Properties dialog window. How you access the dialog will depend on the version you are using. For example, using AOL version 5.0, click on My AOL, select the Preferences option, and then click on the WWW option; using AOL version 7.0, click on Settings, select the Preferences option, and then click on Internet Properties (WWW).
    3. Click on the Security tab.


    Internet Options Security Tab

    1. Click on the Custom Level button. The Security Settings dialog window will appear.
    2. Scroll through the list until you reach the User Authentication category (near or at the very bottom).
    3. Make sure that Prompt for user name and password is selected.


    Security Settings Showing the correct User Authentication Setting

    1. Click the OK button to close the Security Settings dialog window. Click the Yes button to confirm the change in your settings.
    2. Click the OK button to close the Internet Properties dialog window.
    3. Restart your computer.
    4. Access the PictureView service by manually typing: https://pictureview.com. Do not use a bookmark, favorite, or other link to access the PictureView service.NOTE: If you wish to create and use a bookmark, favorite, or other link to access the PictureView service, please make sure it reads as follows: https://pictureview.com

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