PictureView®

Being forced to save a .JPEG or .JPG file as a .BMP file is typically the result of the Temporary Internet Files cache being full; it can also be the result of using an invalid bookmark, favorite, or other link to access the PictureView service. To correct the problem, follow the instructions below:

1. Delete your temporary internet files (see How to Delete Your Browser Cache/Temporary Internet Files).
2. Restart your computer.
3. Access the PictureView service by manually typing:https://www.pictureview.comAgain, do not use a bookmark, favorite, or other link to access the PictureView service. If you wish to create and use a bookmark, favorite, or other link to access the PictureView service, please make sure it reads as follows:
   
   https://www.pictureview.com

Related Links:

• Disabling Automatic Image Resizing Using Internet Explorer on the Windows Platform
• Disabling Compressed Graphics (.ART files) Using America Online